Scopus İndeksli Yayınlar Koleksiyonu / Scopus Indexed Publications Collection
Permanent URI for this collectionhttps://hdl.handle.net/11147/7148
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Article Citation - WoS: 65Citation - Scopus: 81Assessing Coordination Performance Based on Centrality in an E-Mail Communication Network(American Society of Civil Engineers (ASCE), 2015) Doğan, Sevgi Zeynep; Arditi, David; Günhan, Suat; Erbaşaranoğlu, BengiBuilding design and construction require the collective effort of diverse project participants. The coordination performance of these project participants is important for effective management and needs to be assessed periodically. However, there is no uncomplicated quantitative way to measure coordination. Measuring coordination is cumbersome and time-consuming particularly during the project execution phase. This study proposes an easy procedure for monitoring the coordinative performance of project participants. The degree, betweenness, and closeness centrality measures of the project participants in a wayfinding signage project at a major airport construction project are calculated using social network analysis on the e-mail communication network between the participants. A centrality index is defined for each firm based on the average of these three centrality measures. The firm's coordination score is also calculated based on content analysis of the sent and received e-mails between the participants. The coordination scores are found to be highly correlated with the centrality indices. To define the coordinative role of a firm, its centrality index could therefore be measured easily using a simple software and only the number and direction of e-mails exchanged betweenConference Object Citation - WoS: 2Non-Verbal Cues: Improving Communication in Construction Projects(American Society for Engineering Education, 2012) Günhan, Suat; Şenol, Gülşen; Doğan, Sevgi ZeynepConstruction industry is a dynamic, project based industry in where many problems occur due to communication issues. As it is proven that effective communication and conflict resolution abilities have a strong correlation between them, communication in the construction industry should constantly be improved. Unfortunately, the existing construction curricula do not offer enough courses which would help students to communicate effectively. Embedding technical communication into curricula and introducing courses such as Construction Communication aiming on producing construction management (CM) graduates with good writing and speaking skills are necessary. However, written and verbal languages are not the sole means by which individuals exchange information. Non-verbal cues play a significant role in communication. Therefore it is necessary for CM graduates to master the skills of using and reading body language. The literature study for the subject of communication in the education shows that body language and non-verbal communication were not taken into consideration yet. They are primarily the subject areas of anthropologists, linguists, and social psychologists. This paper aims reviewing the role of non-verbal communication skills in construction business and highlights the importance of bringing the topic into classroom. © 2012 American Society for Engineering Education.