A Comparative Study on Design of Turkish Coffee Brewing Machines for Self-Service: "telve", "kahwe" and "gondol"

Abstract

In the last decades, for the traditional Turkish coffee brewing method, which has a history of five hundred years, new gadgets are being designed. These machines, which are the rivals of the ibrik, are designed to meet the .need of speed., which is the requirement of the era. Like the other industrial products, they are going to be developed according to the customer requirements. They are going to be successful according to the level of the customer satisfaction they provide. In this study which comprises five chapters, in the second chapter, the coffee plant, coffee processing, the history of coffee and the coffee brewing methods are mentioned. In the third chapter, the development of western and oriental coffee brewing machines in the history are mentioned. In the fourth chapter, three of the different types of Turkish coffee brewing machines are chosen from the market, and these machines are examined according to the level of their customer requirement satisfaction by means of Quality Function Deployment method. In the fifth chapter, by means of the data obtained from this examination, suggestions are made about which specifications of the products should be developed in the next generation designs of the products.