Quality Function Deployment: a Method for User-Centered Design

Abstract

Satisfying customer requirements is almost a must in today's highly competitive market conditions. Considering these conditions, any industrial design project should not be separated from marketing issues in order to gain advantage.Quality function deployment is one of the rational design methods that can be interesting to implement on industrial design studies. Combining the user-centered nature of the quality function deployment in industrial design introduces a user-centered focus in the design process. In this study, design and quality issues are reviewed and a sample case study is presented in relation with the subject.